If you can't get the answer you want, Shahrzad Arasteh, the founder of Career Consulting Services, recommends asking to speak with a supervisor or someone who reviews cases. Free interpretation help for filing any kind of claim is available. 2. If you don't have access to a computer or need assistance, you may file over the phone by calling the Customer Call Center at 888-737-0259 or Pandemic Unemployment Assistance line at … They are required by the CARES Act and claims may be audited by the U.S. Department of Labor. �7MMWG�P�0�CU��@���o�c���O��z}�� ���l���y$=�Q�� uzT�7�B��⤓���p㾓q����W��r_g7t�!^���|{W?ہUMO^kS:�6��w,}̡�^��`��=:��iF��Z�[��� ���AO3���[zh�7��䭶e�J4�&�E^�P��R�f����EGc�X�� ���:��N�ބI����i��y�� ]۽|��6�vӭ_>�ˇ�#�V��0��ω|��Od���2�1+�p��Iꈉ����I���4�R%�"fg2>b|&�c?=�34y�.��1�����s�s�0�e��~�&!eޓ0�ё�����B��FL�$����I)�;���y4�IY@�\�+|�b?yq%���Ut���Nq�$NZ�*��rYFk�C��I��'��&�~�7�%2���(y�'�p�෷��>� �����O 516 0 obj <>/Filter/FlateDecode/ID[<0D06FE49D0EE7348A7FDE2E79A2A994C>]/Index[500 36]/Info 499 0 R/Length 88/Prev 658382/Root 501 0 R/Size 536/Type/XRef/W[1 3 1]>>stream Here you can find answers to the most frequently asked questions (FAQs) we have received about COVID-19 and unemployment. This fact sheet is a guide to help you claim weekly benefits. Completing Your Phone Interview Complete any required documents before your interview. Check our website frequently for updated FAQs and information for individuals and employers. I would rather stay on unemployment. endobj If you have specific questions about your claim, log in to UI Online SM and select Contact Us at the top of the homepage. On April 27, 2020, the U.S. Department of Labor (DOL) issued its latest guidance to state unemployment agencies regarding the application of Pandemic Unemployment Assistance (PUA) to impacted individuals in Unemployment Insurance Program Letter No. 0 After you submit your first two-week continued certification, you will be paid for the first week of your claim. These questions are the COVID-19 reasons that make someone eligible for PUA. Filing a Weekly Claim Certification: You will need to answer several questions about the week(s) you are claiming, such as: the reason you are no longer working; if you are currently unemployed or working reduced hours; whether you are able to work and available for work; whether you have refused any job offers or referrals to a job 4 0 obj TIMELINE After you file your claim, your last employer will be given, by law, 10 days to respond to DES. The North Carolina Department of Commerce has released a list of frequently asked questions about unemployment benefits for those who lose their jobs because of the COVID-19 coronavirus, as well as employers who have to make the hard decision to let workers go during the crisis. Should I continue to wait or am I supposed to do … Important: Because of changes to the weekly certification questionnaire, weekly certifications must be completed online beginning Sunday, Aug. 23. If you’re temporarily out of work or working reduced hours due to COVID-19, please select one of those two separation reasons when filing your claim. If you don’t file your claim correctly, it will delay your benefits by days or even weeks. In North Carolina, the Division of Employment Security typically processes 3,000 requests a week. Many of you have been asking questions related to unemployment insurance benefits in North Carolinians. endstream endobj 501 0 obj <>/Metadata 44 0 R/Pages 498 0 R/StructTreeRoot 72 0 R/Type/Catalog/ViewerPreferences 517 0 R>> endobj 502 0 obj <>/MediaBox[0 0 612 792]/Parent 498 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 503 0 obj <>stream In order to keep receiving an unemployment check every week you must file a weekly certification, also known as a weekly claim or continued claim. Whenever you file for unemployment benefits, you must undergo an eligibility interview with a representative from your state's unemployment securities commission. endobj There are minimum and maximum levels of unemployment compensation. If you are filing due to COVID-19, you may answer ‘yes’ to this question on the Weekly Certification: Did you look for work? �ң��y���Ly�%��H��S�k���4�2�$Z���g��.���7�Ym��Ǭ������]�o�f���'m�N�T��6��:��%!L��)k�L�Z�w �(JZ�*z�MC1>M���q9m��]�v�~ٮ7��^oѱ�N�$B�M݋�,��RTw�:���Ω������ NEW CERTIFIERS: If you received notification this week that your claim is payable, certify during your assigned time (see #1, above). <>/Metadata 261 0 R/ViewerPreferences 262 0 R>> It's showing up in my inbox that it's still pending, even though I'm eligible for all my claims. I had no idea what to submit for "Provide Additional Information For The Issue," So I put something along the lines of "I was laid off because of COVID-19 Pandemic Stay-at-Home Orders." ��!f7{�"$���� �⇘�(L�C-rNi��ậ�g����vr�O� If Calling Does Not Work Try These Alternative Contact Options to Get Information on Your Unemployment Claim. <> You Can Appeal If Your Claim Is Denied. No payment will be released until after this 10-day period. ��ɢ�c'����@p��"��`>|�b�����/,;<8�:<8>�LJ. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 14 0 R 21 0 R 22 0 R 23 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 32 0 R 33 0 R 34 0 R 36 0 R 37 0 R 38 0 R 42 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> To go the main North Carolina Unemployment page, click here: North Carolina Unemployment Maybe We Can Help: If you can't find the answer to your question, you can fill out the comment form below and I will answer your question ASAP, or you can ask the The Unemployment Expert . The division is quickly adding staff, equipment and IT infrastructure to help individuals and employers file and respond to unemployment claims. � We know that reporters cannot include all the questions they have asked, nor include all of our answers, in any story. The purpose of filing a weekly certification is to tell the unemployment agency that you: 1. Is it my choice? You must answer a series of questions for each calendar week that you wish to receive benefits. Remember, you must complete a Weekly Certification for … 2 0 obj Questions we ask on your PUA weekly claim. 3. 1 0 obj H�Ĕ�n�0E��������_i���CFQY���z+u�E��C�M]�j�h� Dr�9��I�u�e�pp~�d��O�̓�z�M�oe2*V�M���&�~����۲�+���v�sPB��24�&�-���l ��A�g���e0����C��Z�Z��1�rj`�τU=�?f�a0� ���]���q� ���Dɚ��z �HLoW�U�;��ʝ�w%$Q'B>��^��/�$%�)�����F�A5o��K�b7�u6e������Z%�J*P�%J��7ΠtE File Your Weekly Certification. endstream endobj 504 0 obj <>stream Due to the impact of COVID-19, we made the following temporary exceptions for all Unemployment Insurance claims until further notice:. Chat with one of our agents here at des.nc.gov or call our Customer Call Center for assistance. h��Vmk#G�+��v�_�08v�$W��Ma��x�,8����������5�# ��l4��4鑴F8ƙ�I����,(�����YE�9)�YD �A[Z&�JDŽ�τ�����థ8�\��GJ-%�tP5�-�%����ӧj�nV��e�|��ݼa��[3`�����\?��j�j�����]WwM�X3q"12q"�%���f�1gx5�kv�N�'�m5�W��v�T��M;���弞m����rѝ�/��3�U�cBjN)o^��Aq��9_��:�/..~���a�f�}9Ks^]w�?3\�W����pZUw]��;�+7!E�lݮ����w~Q"�w� �� x��[[S�H~���Џ����E��V�SƘ [�, P���[���X",�~�9-ے0��IUlKj�|}���9�/�t� We appreciate your patience and understand you have questions. You will be notified about your benefits when your claim is approved. unemployment claims that have been filed as a result of COVID-19. During COVID-19, the right answers to the questions on the claim form are different than you might think. If you’re temporarily out of work or your working hours have been reduced due to COVID-19, choose ‘coronavirus’ as your reason for separation when filing your claim. endobj How Much You’ll Receive. h�bbd```b``���@$��d����d�4�|&g�Er�l�ʝ@�ID20v��j �Ϧ������l>#����� P;= PUA applies to self-employed persons, gig economy workers, and independent contractors. In North Carolina, the Division of Employment Security (DES) handles unemployment benefits and determines eligibility on a case-by-case basis. Typically, applicants must meet eligibility criteria; however, some requirements have been waived, and the program has been expanded, in order to assist North Carolinians affected by COVID-19. %PDF-1.7 Are currently looking for a job. ���q�(��4�?����_=�'��m��E:ώ/n The fastest and most efficient way to file a new claim is to file online at des.nc.gov. At the top of the page, in the dark blue bar, you'll see a link that says $ Certify for weekly benefits.. You'll be taken to the most current schedule page. h�b```�~f!��1�1#!f�����v^�L�R��������s@�BXFhkP1Wr���OF�'���e&*�RB���b��� The fastest and most efficient way to file a new claim for unemployment insurance benefits is to file online at www.des.nc.gov. A lot of people still have questions about filing for unemployment … <> At KDOL, we try to answer each news outlet’s questions fully - each time we have a conversation, or provide a written statement. 535 0 obj <>stream I did this twice, and it's still pending. Answer the questions honestly. • If you do not have an unemployment claim effective in April, sign into your online account and click on the File a New Unemployment Insurance Claim link so we can determine your eligibility for state unemployment benefits. If … Even once you reach someone in the unemployment office, it's possible they will not have the answers to the questions you are asking. stream �� R��^��)q��CQC�Ԃ{�~��� Unemployment programs are administered by the state, so check your state unemployment website for eligibility criteria. ��^��pFh"��{�8 If you don't have access to a computer, you … The News 13 investigative team is working to answer your coronavirus questions. %%EOF ܇z\\�A��s� �;� If you make less than 30 … The fastest and most efficient way to file a new claim is to file online at des.nc.gov. Did not do any work this week. Don't give up. _ 6_9��T�`�� TѠ��Ѡ��Z� (������P�`\р���*�؁4����t��� 3�9m�,>OR�%a`�Ka�`�\ΰ��u�G2@���A� Use our step-by-step guides and videos to help you file your claims correctly. Waiting Period – The 7-day waiting period is waived for claims beginning on or after January 19, 2020. Nearly 500,000 state residents have filed for financial assistance as a … Nationwide, unemployment claims are being made in unprecedented numbers due to the COVID-19 pandemic. Please note that NCWorks Career Centers do not process unemployment claims, and staff at those offices cannot answer specific questions about your claim. If you need assistance filing a weekly certification, contact the DES Customer Call Center at 888-737-0259. �{]ļ@��0 If you were laid off or had your hours reduced due to COVID-19, you will also apply for PUA while filing your claim. If I report earnings on a weekly claim, will this affect my benefits? 500 0 obj <> endobj 16-20. You must submit a Weekly Certification after each week for … The option to file a weekly certification by phone is no longer available. Before you file a claim… The fastest and most efficient way to apply for unemployment benefits is to create an online account and file online at des.nc.gov. Answers to Questions about Weekly Unemployment Insurance Claims Español The weekly claim filing process (also referred to as weekly certification) is used to verify that you were unemployed during the week and are eligible to receive benefit payments (provided that you qualify monetarily and are determined eligible to receive benefits). B]G�~��'ۓ�L�a,�^��� ���\�|�[����. %���� Claiming weekly benefits is also called certifying for benefits, as you are certifying to the Department of Labor that your answers are true and correct. Weekly certifications (or weekly claim for benefits) must be filed online. must claim benefits by answering a series of questions. NOTE: All Unemployment Insurance claimants must read the Claimant Handbook. endstream endobj startxref for people filing for unemployment due to COVID-19. This is called completing your weekly certification. 3 0 obj How to Answer Job Interview Questions if the Interview Is Going Badly How to Deal With Ethical Problems on a Job Interview After you have applied for unemployment benefits, you may get a request for an interview phone call from someone at your state's unemployment … I was laid off, I am now collecting … Attached are word-for-word answers we provided to KMBC questions on Feb. 1, 2021. DES knows how important it is to continue processing claims and issuing payments as quickly and efficiently as possible. 8����ী�Qv3��a܊�;-�C,���w/��z��2���,��Ƿ����F5�g8���GU���]� ������ӹ�"}Pc�3�JMk�v7���Nٵ��[g��E���,[�j��)vN0 �k@� %PDF-1.7 %���� How do I claim my weekly benefits? The Questions That the Unemployment Interviewer Asks. If you no longer qualify for PUA, you may be eligible to reapply for regular unemployment benefits. Adding staff, equipment and it infrastructure to help you file your claim,! 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